As part of our commitment to your world-class training and certification programs, we are happy to reply to our valuable students' FAQs.
What if I already possess one or some of the programs provided in the Masterclass Special Discount Offer?
If this is the case, we will be happy to swap them with other programs from our portfolio of programs to ensure that the Masterclass Special Discount Offer will perfectly comply with your career goals and needs. After your enrollment to the Masterclass Special Discount Offer, please let us know the names of certifications you had already completed in the past, and with which programs you would love to swap them. We're going to immediately handle your swap request, and deliver your new exam access codes.
After my registration, how long are my exam access codes valid before I access my certification exams?
2 years. As soon as you register, we will immediately deliver your exam access codes. You can access your exams instantly if you want to. In case you can't access your exams directly because of other commitments, but you don't want to miss Masterclass Special Discount Offer, no problem at all! Your exam access codes remain valid for 2 years after your registration, so you can take your time before you access your exams.
In case you may require an extension for the validity period of your exam access codes, please send us a support request, so we will immediately extend the validity period of your exam access codes. You can always count on us that we are designing our services by adhering to principles of simplicity and problem solving rather than loading an extra burden on your shoulders.
After I pass my exams, how long will my credentials be valid?
Forever. Your certifications will be lifetime valid. So you can invest your training budget in learning new skills and making new programs rather than repeating the subjects you have already proven your competence.
What is the Exam Pass Or 100% Money-Back Guarantee?
If you may fail your exam, we will free of charge and immediately reactivate your exam access code up to 10 times. We believe in your training materials' quality so much that if you can't pass your certification exam after 10 attempts, we will hassle free refund your full registration fee without asking any questions!
Are my exams open book exams?
Yes. In real life, we don't solve problems when our supplementary materials are out of our reach. In contrast, the best problem-solvers are known for their remarkable ability to understand where and how to access information, rather than memorizing books and instruction materials. Therefore, you can feel free to use any materials during your exam, so your exams will be like an emulation of real-life challenges you need to deal with.
Can I share this offer with my family, friends, colleagues or someone else?
Sure! We will be privileged and honored to serve everyone you value and care about!
How do I prepare for the examinations of my programs? How long do I have to train?
Once you register, we will deliver you a number of limited-time educational bonuses, which are part of Masterclass Special Discount Offer. Once you carefully study and comprehend these materials, you can feel absolutely confident to pass your exams. For most of our students, the training takes from a few days to a few weeks, depending on their available times to learn new skills and grow themselves on their career journeys.
How many times can I retake my exams? Do I have to pay again if I fail?
No. You don't need to pay again to reactivate your exam access codes. In case you are unable to pass your certification exam, we will free of charge and immediately reactivate your existing exam access codes up to 10 times so that you can retake your exams whenever you would love to.
How can I reimburse my program fee from my employer or reduce it from my tax bill?
As soon as you start your program, we're going to email you a registration confirmation email. From this email, you will have direct access to your invoice. Please report this invoice document to your employer or official tax authorities to justify your program fee, so you can get back the investment you have made for your program.
My English is not so good. Do you provide your materials and exams in different languages?
Scrum Institute’s website training and examinations support twelve languages. Choose your examination language when you start. Original books, audiobooks, videos and programs delivered by other institutes retain their published languages; review the available material for those programs. Our support team can help you find the appropriate resources.
Do I need to schedule my certification exams?
No. You don't need to schedule your exams. You can access your exams around the clock, 24 hours a day, and seven days a week whenever you would love to.
What if I have any questions during my training and exam process?
During your journey with us, we'll make sure that we'll take care of all of your needs and requirements. Our student experience support team is working for you 365 days a year, around the clock, to handle all of your questions and support requests in at most 24 hours. Our student experience support team is worldwide renowned. Every day, we receive appreciation from our students like yourself, who either founded new businesses or got promotions and pay raises. All thanks to their unique credentials and know-how, we have been helping them to earn and learn.